Problem updating turbo tax

This will help you move to the right desktop product, while reducing the immediate and unexpected financial impact.After completing and filing your return this year, please visit https://turbotax.intuit.com/25back to request your . Don't worry—this won’t delete any tax returns that you’ve saved. If updating Turbo Tax from the Help menu and downloading an update don’t work, we recommend uninstalling Turbo Tax and then downloading the latest version from our website.Online users are at a greater advantage, however, because the program receives near instantaneous updates when available.The installed program on a computer must connect to Intuit for updates.

Follow the instructions below, depending on what the message says.I deeply regret the anger and distress we have caused those of you affected by this change.Our customers are the heartbeat of every Turbo Tax employee.Intuit has a long history of doing right by our customers, and in this instance, we did not live up to the standards of excellence you have come to expect from us.We did not handle this change in a manner that respected our loyal customers and we owe you an explanation of what we are doing to make it right.

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If your computer is connected to the Internet, Turbo Tax automatically checks for updates (unless you’re using Turbo Tax 2014 or earlier). To remove Turbo Tax and then download the most up-to-date version, follow the instructions below.

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